ABSTRACT
The study demonstrates the flexible functioning of the FITradeoff method that integrates the Holistic Evaluation with the Elicitation by Decomposition. For that purpose, the new features of the FITradeoff method in which integrates the two paradigms of preference modeling have been explored to solve a real multi-criteria decision problem. In this paper, a truck acquisition problem, at a midsize carrier faced with an uncertain and turbulent scenario due to the Coronavirus pandemic, was solved using the FITradeoff method. In this problem, seven criteria were considered to represent the Decision-Maker objectives. Also, six trucks (alternatives) have been examined by the Decision-Maker (Financial Director). The FITradeoff DSS supported the company as to obtain, through the combination of Holistic Evaluation and Elicitation by Decomposition, a ranking of all the trucks based on the preferences expressed during the decision process to ensure lower costs and higher profits in the long run, also guaranteeing a quicker (more efficient) resolution of the problem. © 2022, Springer Nature Switzerland AG.